Terms of Use

Official Terms of Use

These terms of use govern all access, browsing, account use, product viewing, order transaction and interactive behaviors conducted on this official website. This document works in conjunction with the website Terms of Purchase, Shipping Policy, Refund Policy, Customer Service Policy and Privacy Policy, forming a complete set of unified service rules for all platform users. Any visitor, browser, registered user and purchasing customer who enters and uses this website acknowledges full understanding and voluntary acceptance of all clauses listed below. Users shall comply with all onsite rules during website use, and abide by relevant cross-border online consumption norms while accessing platform content and services.

1. Website Access & User Eligibility

This website is open to global users who reach the legal age for daily online consumption. Users under the legal consumption age may browse and purchase onsite skincare products only under the supervision and consent of legal guardians. Guardians shall bear all responsibilities for online behaviors, order placement and product use conducted by minor users under supervision.
The website reserves the right to restrict, suspend or terminate website access for users who violate onsite use rules, submit false personal information, disrupt website operation, or conduct improper transaction behaviors. Access restriction will be implemented without prior notice for behaviors that damage platform operation and public user benefits.
Users are responsible for maintaining stable network access equipment and safe network environment to browse the website. The website will not be liable for browsing failure, page loading abnormality and access interruption caused by user-side network failure, device failure and external network interference.

2. User Account & Personal Access Liability

Users can create independent personal access accounts to save shopping carts, view historical order records, track logistics progress and manage personal consumption information. Users shall set independent login credentials and keep account login information confidential privately.
All behaviors including order placement, information modification, after-sales application and message submission generated under a personal account are deemed behaviors confirmed by the account holder. Users shall take full liability for account leakage, unauthorized login and abnormal order behaviors caused by personal improper custody of account information.
Users shall submit true, accurate and valid personal receiving and contact information when binding account information. Falsified information submission will lead to order delivery failure, after-sales docking failure and related service obstacles, and relevant consequences shall be borne by users independently.

3. Website Content Usage Specification

All text content, product pictures, product ingredient introductions, skincare guidance content, page design layout and graphic materials displayed on the website belong to onsite exclusive content resources. Users are allowed to view, browse and refer to website content only for personal non-commercial daily reference and shopping decision-making purposes.
Users shall not copy, edit, modify, reprint, spread, resell or use website original content for third-party commercial operation, marketing promotion and secondary creation without official written approval. Users shall not tamper with, shield or delete platform logo, content annotation and official mark on any onsite page content.
The website will update product introduction content, skincare popular science content and preferential activity content irregularly according to product iteration and seasonal care demands, to ensure all displayed content fits actual product attributes and real service rules.

4. Platform Transaction Unified Service Rules

All transaction behaviors completed on this website follow fixed unified service standards consistent with other official platform policies. All order settlement, discount deduction and after-sales refund procedures adopt unified USD currency for calculation and fund settlement.
After user payment verification is completed, all valid paid orders will be shipped within 1 to 3 working days. Standard logistics delivery cycle lasts 6 to 12 days after warehouse outbound, users can check real-time parcel transit status via personal order background page.
The website provides global free shipping for all onsite commodities. The platform independently bears all cross-border tariffs, customs declaration fees, inspection fees and all additional delivery incidental fees. Users only need to pay the final checkout order amount, with no extra hidden fees required in the whole consumption process.
The website carries out standardized after-sales service for all purchased goods. Users enjoy a 60-day valid return window calculated from parcel signing date. After qualified returned goods pass warehouse inspection, the platform will finish refund issuance within 5 to 10 working days, and funds will return to the original payment account automatically.

5. User Prohibited Behaviors On Website

During website browsing and use, users shall not conduct the following prohibited behaviors. Any violation will result in account limitation, order cancellation and rejection of subsequent after-sales application qualification.
Users shall not release malicious remarks, insulting content, false evaluation and misleading information on website comment area and message area to damage platform reputation and mislead other users’ shopping judgment. Users shall not use third-party plug-in, automated script and batch operation tools to brush orders, seize preferential benefits and conduct batch malicious order placement.
Users shall not use the website to purchase, transfer or resell onsite skincare products for large-scale commercial resale profit without official authorization. Users shall not forge order proof, damage product packaging deliberately, or fabricate logistics damage facts to apply for improper refund and compensation.
Users shall not invade website background system, interfere with website normal operation, tamper with page data, steal other user account information and personal consumption data through technical means.

6. Product Use Risk Explanation

All onsite skincare products are developed for daily gentle maintenance of dry skin, sensitive skin and eczema-prone skin, with complete official usage guidance posted on each product detail page. Users shall read product usage notes, ingredient lists and applicable crowd tips carefully before use.
Individual skin adaptation difference exists among different users. Temporary skin discomfort caused by personal physical sensitivity, improper use frequency, wrong application method and mixed use with other external skincare products does not belong to platform product quality liability scope.
The website suggests users conduct local skin test before full-face or full-body use for fragile skin. Users shall stop using products timely once abnormal skin reaction occurs, and consult professional skin care personnel for targeted care advice.

7. Official User Communication Rules

All consultation, feedback, complaint, order docking, after-sales application and rule consultation demands generated from website use can only be submitted via the exclusive Contact Us page on the official website.
The website does not authorize any third-party social media account, private contact way, offline store and third-party platform customer service to represent official platform to reply user demands, confirm transaction rules and approve after-sales applications. Users shall only communicate with official team through the designated page to avoid fraud risk and personal information loss.

8. Third-party Platform Disclaimer

This website may embed third-party payment entry and logistics inquiry entry to complete order payment and logistics tracking services. All third-party service channels have independent operation rules and user privacy protection standards.
The website will not bear liability for information leakage, payment exception and service abnormality caused by third-party platform operation bugs, rule adjustment and system failure. Users shall abide by terms of service of corresponding third-party platforms when using embedded third-party functional services.

9. Website Operation Right Explanation

The website will conduct regular system maintenance, page upgrade and function optimization irregularly. Temporary page access failure, function suspension and browsing abnormality caused by routine maintenance belong to normal platform operation arrangement, and the platform will not provide compensation for short-term use interruption.
The website reserves the right to adjust page layout, product classification, onsite preferential rules and service function setting according to operation iteration. Relevant adjustment will be updated synchronously on website public pages without separate notification for individual users.

10. Terms Revision & Binding Effect

The platform can revise and update the content of these terms of use according to service upgrade and online consumption rule adjustment. Updated clauses will be published on this page officially. Users’ continuous browsing, login and order placement after terms update means voluntary recognition and acceptance of revised terms of use.
All use behaviors not specified in this document shall be negotiated and handled uniformly through the Contact Us page. The official website reserves the final interpretation right of all website use rules and relevant clauses.

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