Refund Policy

Official Refund Policy

This unified refund policy applies to all orders placed, paid and completed on this official website. This policy is formulated based on standardized cross-border after-sales service specifications, consistent with the website customer service rules, and implemented equally for all global customers without regional discrimination or differentiated review standards. All customers who complete payment and confirm order placement acknowledge and agree to abide by the full terms of this refund policy. This document clarifies return qualification, valid service period, refund processing process, expense liability, non-refundable scenarios and official communication channels, to bring transparent, fair and predictable after-sales refund experience for every skincare product purchaser.

1. Basic Order & Transaction Precondition

All refund services are only available for orders completed via official website checkout channel. The website adopts unified USD settlement for all order payment, discount deduction, after-sales refund and fund settlement behaviors, and all refund amount calculation is subject to the original USD payment amount of the order.
The website provides global free shipping for all commodities, and independently bears all international freight, customs tariffs, customs clearance fees and all extra cross-border handling fees during order delivery. Customers will not bear any extra fees for normal order receipt. All logistics and tariff costs borne by the website will not be deducted from customer refund amount under qualified return conditions.
Standard order processing logistics rules apply to all refund-related orders. Verified paid orders will be shipped within 1 to 3 working days, and goods will arrive at customer designated delivery address within 6 to 12 days after warehouse outbound. Customers can check full logistics progress via order background page for receiving and return arrangement.

2. Valid Return And Refund Period

We provide a fixed 60-day valid return and refund window for all onsite purchased skincare products. The valid period starts from the day customers sign for and receive the package at the delivery address.
Customers can initiate return application and submit relevant demand within the full valid period. All return applications submitted beyond the 60-day valid period will not be accepted for review and refund processing. We set this unified period to reserve sufficient time for customers to test product texture, verify skin adaptation effect and confirm product applicability, fitting daily sensitive skin care trial habits.

3. Qualified Return Conditions For Full Refund

To obtain complete original amount refund, returned products must meet all the following unified inspection standards after arriving at official return warehouse.
First, product outer packaging, original sealing labels and attached accessories keep intact without artificial tearing, damage, stain and extrusion deformation.
Second, products remain unopened, unused and untouched, without skin contact, external pollution, deterioration or improper storage damage.
Third, return goods match the product model, quantity and specification of the original order, without private replacement of goods.
Fourth, return application is submitted within the stipulated valid period, and return delivery information is confirmed via official docking process.
Once the warehouse inspection confirms products meet all return standards, the website will initiate full refund process without any hidden fee deduction, including no handling fee, inspection fee and logistics fee deduction.

4. Standard Refund Processing Timeline

After the official return warehouse receives returned parcels, professional staff will finish goods inspection, order matching and qualification verification in sequence. Once the return application is approved, the official finance team will complete refund audit and fund release within 5 to 10 working days.
All refund funds will be automatically transferred back to the original customer payment account used for order checkout. The arrival time of refund funds depends on the processing rhythm of third-party payment platforms, which is beyond the independent control of the website operation team.

5. Expense Liability Rules For Return Process

For qualified returns initiated due to product mismatch, unsuitable skin adaptation or customer personal purchase demand change, the website will not charge customers any warehouse inspection fee, service processing fee and original outbound logistics cost.
Customers shall undertake the return shipping cost for sending goods back to the designated official return warehouse independently. The original outbound global shipping fee and tariff borne by the website belongs to one-way delivery benefit, which will not be charged to customers for qualified returns.

6. Ineligible Situations For Return And Refund

The following scenarios do not support return application, full refund or partial refund services, and the website has the right to reject relevant after-sales demands directly.
Products have been opened, used, applied on skin, mixed with external substances, or damaged artificially by customers.
Product original packaging, anti-counterfeiting sealing and matching accessories are damaged, discarded or altered, making products unable for secondary official sales.
Return applications submitted beyond the 60-day valid after-sales period without special official approval.
Goods damaged during customer return transit due to improper packaging, private logistics selection and irregular delivery operation.
Malicious batch return, repeated return application and other abnormal transaction behaviors violating website transaction rules.
Products purchased through unauthorized third-party resale channels instead of official website checkout channel.

7. Partial Refund Rules

Partial refund service is available under specific approved scenarios. If customers receive incomplete parcels, defective products damaged in original outbound transit, or wrong goods delivered by warehouse error, customers can apply for partial refund without returning intact goods after providing valid parcel photo proof via official channel.
All partial refund amount is confirmed by official staff after proof verification, settled in unified USD currency, and processed following the same 5 to 10 working days refund timeline after application approval. Partial refund demands cannot be modified repeatedly after official confirmation.

8. Order Cancellation & Pre-shipment Refund Rules

Customers can apply for full order cancellation before the order is arranged for warehouse shipment. Pre-shipment cancellation will be approved directly, and full order amount will be refunded to original payment account following standard refund timeline.
Once the order completes warehouse outbound and enters cross-border logistics transit process, order cancellation application will no longer be accepted. Customers can only follow the formal 60-day return process to apply for after-sales refund after receiving parcels normally.

9. Official After-sales Communication Channel

All refund related demands including return application submission, refund progress inquiry, inspection result consultation, exception refund appeal and order cancellation application must be submitted exclusively via the Contact Us page on the official website.
The website does not authorize any third-party account, private contact or offline channel to handle refund approval, refund promise and fund collection work. All refund procedures are recorded and reviewed via official page messages only, to ensure the safety and traceability of every after-sales refund case.

10. Policy Adjustment & Rule Explanation

The website reserves the right to optimize and update the terms of this refund policy according to service iteration and transaction standard adjustment. Updated policy content will be displayed synchronously on this page. Customers who continue to use website shopping and after-sales services recognize the latest policy terms automatically.
All after-sales refund matters not specified in this policy shall be negotiated and confirmed uniformly through the Contact Us page. The official website retains the final interpretation right of all refund service rules.