Terms of Purchase

Official Terms of Purchase

These terms of purchase constitute a binding transaction agreement between this official website and all individual customers who browse, place orders and purchase goods on the platform. All order behaviors, payment behaviors, logistics delivery arrangements and after-sales operations shall comply with the unified clauses below. These terms are consistent with the website shipping policy, refund policy, customer service policy and privacy policy, with unified service standards and rule execution standards. By completing order payment and confirming purchase orders, customers confirm that they have fully read, understood and agreed to abide by all purchase terms listed on this page. The website reserves standardized transaction management rights for all onsite purchase behaviors.

1. Account & Order Basic Rules

Customers may browse product details, add items to cart and complete checkout independently on the official website. Customers shall ensure all personal information, receiving information and contact information submitted during order placement are true, accurate and complete, to guarantee smooth order processing and parcel delivery. Customers are solely responsible for maintaining the security of personal browsing and checkout access information, and all orders submitted under personal access authority are deemed valid purchase orders confirmed by the customer.
The website reserves the right to cancel or suspend abnormal orders including repeated bulk orders, malicious order placement, fake information orders and orders that violate onsite transaction norms, without prior notice. Valid confirmed orders refer to orders that complete full payment verification and pass official system audit.

2. Product Description & Purchase Consent

All skincare commodities displayed on the website are equipped with complete product introduction, ingredient description, usage guidance and skin adaptation crowd introduction. All product function descriptions are based on actual product test effect and daily user feedback, keeping consistent with real product performance. Customers shall confirm product applicability, product specification and product efficacy before submitting purchase orders, and complete purchase voluntarily based on personal skin condition and consumption demand.
All onsite commodities adopt unified production standards, complete safety inspection before outbound, and meet daily skin use standards for sensitive skin, dry skin and eczema-prone skin. The website will replace product page information timely once product formula and packaging get optimized, ensuring customers obtain real and updated product information before purchase.

3. Payment & Currency Settlement Rules

All commodity marked prices, discounted transaction prices, order total settlement amount and after-sales refund amount on the official website are uniformly calculated, billed and settled in USD. No other currency settlement mode is supported for onsite orders.
Customers shall complete order payment via third-party certified official payment channels supported by the website. Once payment is completed successfully, the order enters official warehouse processing queue. The website will not store customer core payment account information, payment password and private payment data, and all payment information is protected by third-party payment platform encryption system.
All onsite discount activities are executed in accordance with real-time page discount rules, discount amount will be automatically deducted on the checkout page, and the final paid amount shall prevail as the valid transaction amount of the order.

4. Order Processing & Delivery Provisions

After order payment is verified and approved, the warehouse team will conduct product inspection, packaging and outbound preparation work. All valid orders will be shipped within 1 to 3 working days. The website follows first confirmed first shipment order arrangement for daily conventional orders.
After warehouse shipment, parcels will be delivered via official cooperative logistics channels, with standard delivery cycle ranging from 6 to 12 days. Conventional delivery cycle covers regular logistics transit and routine customs clearance progress, and customers can check real-time logistics status via order background tracking entry.
The website provides global free shipping service for all onsite commodities. No shipping fee will be charged for any valid purchase order. Meanwhile, the website independently bears all tariffs, customs declaration fees, customs inspection fees and all additional cross-border handling fees generated during delivery. Customers will not bear any extra hidden fees beyond the final checkout payment amount.

5. Order Modification & Cancellation Terms

Customers can apply for receiving address adjustment, contact information modification and order commodity quantity modification via official contact channel before orders are shipped out from warehouse. Once orders complete outbound and enter logistics transit process, any order information modification application will not be approved.
Customers can apply for full order cancellation freely before warehouse shipment, and relevant order amount will be refunded following official refund process. After order shipment is completed, order cancellation is unavailable, and customers can only initiate return application after receiving parcels in accordance with after-sales rules.

6. Return & Refund Unified Terms

The website implements a 60-day valid return service rule for all purchased commodities. The valid return period starts from the date customers sign for and receive ordered parcels. Eligible returns require intact product original packaging, unopened and unused product status, and complete attached product accessories, without artificial damage, pollution and deterioration.
After returned goods arrive at the designated return warehouse and pass official inspection verification, the website will complete refund review and fund issuance within 5 to 10 working days. All refund funds will be returned to the original customer payment account, and the refund amount is subject to the actual paid amount of the original order.
The website reserves the right to reject return applications for damaged, used, altered commodities and applications submitted beyond valid return period. All return and refund behaviors must comply with the official onsite refund policy.

7. Parcel Receiving Responsibility

Customers shall take reasonable custody obligation to receive parcels timely after parcels arrive at the designated receiving address. If parcel loss, damage or misdelivery is caused by customer-provided wrong receiving information, delayed receiving or personal refusal to sign for parcels, relevant loss shall be undertaken by customers.
When receiving parcels, customers shall check outer packaging integrity preliminarily. For transit damage, missing items and wrong goods caused by warehouse delivery error or logistics problem, customers can submit relevant photo proof via official channel to apply for after-sales solution.

8. Official Communication Channel Regulation

All consultation related to order payment, shipment progress, logistics inquiry, return application, refund progress, order modification and terms consultation shall be submitted through the Contact Us page on the official website exclusively.
The website does not authorize any third-party platform, private account, offline personnel to conduct transaction guidance, after-sales approval and fund collection behaviors. All official transaction communication and after-sales docking records are reserved on the official website for unified verification.

9. Customer Obligation & Behavior Specification

Customers shall not use this website for illegal transaction, malicious purchase, malicious return and other behaviors that damage normal onsite transaction order. Customers shall not copy, disseminate and use website product pictures, text content and page materials for commercial use without official permission.
Customers shall use purchased skincare products in accordance with official product usage guidance. Skin discomfort caused by improper personal use, irregular matching use and personal skin special constitution does not belong to product quality liability scope.

10. Terms Update & Interpretation Right

The website may revise and update these terms of purchase according to service upgrade and transaction standard optimization. Updated terms content will be displayed on this page synchronously. Continued order placement and purchase behavior after terms update means customers agree to accept revised purchase terms.
All transaction matters not covered in these terms can be negotiated and settled via the Contact Us page. The official website holds the final interpretation right of all onsite purchase transaction rules.

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