Shipping Policy

Official Shipping Policy

This unified shipping policy applies to all order placement, warehouse shipment, cross-border transit, customs clearance and final delivery services generated on this official website. This policy is consistent with the website customer service policy, refund policy and privacy policy, implementing equal shipping standards for all global customers without regional priority treatment or differentiated delivery rules. All users who complete payment and confirm order placement fully acknowledge and accept all shipping terms listed below. This policy clarifies order shipment schedule, cross-border delivery cycle, customs liability, settlement rules, delivery restriction, order modification rules and official consultation channels, to standardize the whole shipping process and bring clear and stable delivery experience for every customer.

1. Standard Order Shipment Processing Rules

After customer payment is verified and confirmed by the official system, our warehouse team will complete product quality inspection, product packaging, order information matching and outbound arrangement in sequence. All valid paid orders will be dispatched and shipped out from the designated warehouse within 1 to 3 working days. We follow first-paid first-shipped arrangement rules for daily orders, and will not delay order shipment without legitimate reasons such as extreme warehouse inventory adjustment.
Before order outbound, our staff will double check product integrity, order specification quantity and recipient delivery information, to reduce the occurrence of wrong item delivery, missing goods and packaging damage in cross-border transit. Every outbound parcel will be attached with exclusive order tracking number for whole-process transit inquiry.

2. Cross-border Delivery Transit Cycle

All parcels adopt stable dedicated cross-border logistics lines for transportation and customs clearance. From the date of warehouse outbound, the overall delivery cycle to customer designated receiving address ranges from 6 to 12 days. The delivery cycle is the conventional transit time under normal logistics operation and routine customs inspection.
Minor transit delay may occur due to regional logistics distribution adjustment, routine official customs inspection, local extreme weather and regional traffic control. Such uncontrollable external factors will not be regarded as abnormal shipping liability of the website. Customers can check real-time transit status, customs clearance progress and local distribution progress via the order background tracking entry anytime.

3. Customs Clearance & Duty Liability Specification

The website undertakes full liability for all customs clearance procedures and relevant fees involved in the whole order delivery process. Our professional logistics docking team completes unified declaration, document submission and customs clearance docking for all outbound parcels independently.
All import tariffs, customs inspection fees, declaration handling fees and other cross-border incidental fees generated during customs clearance shall be fully borne by the website. Customers do not need to pay any tariff supplementary fee, customs handling fee or clearance deposit during parcel receiving. Customers will not be required to cooperate with additional document submission for routine customs clearance procedures, and all clearance work is completed by our official team independently.

4. Unified Order Settlement Standard

All commodity prices, shipping related fees, supplementary service fees and order total amount on the website are uniformly calculated and settled in USD. All fee billing data is subject to the final checkout amount displayed on the official order page. The website implements unified billing standards for global customers, without hidden fee increase and arbitrary charge adjustment in the shipping link.

5. Delivery Address & Order Modification Rules

Customers shall fill in accurate, complete and valid receiving address, recipient name and contact information during order checkout. Incomplete or wrong address information will lead to delivery failure, parcel return and transit stagnation.
Customers can apply for receiving information modification through official channels before the order is shipped out of warehouse. Once the order completes outbound and enters cross-border transit network, recipient address, contact information and delivery destination cannot be modified arbitrarily, to avoid parcel loss, distribution error and extra transit cost.
If delivery failure is caused by customer-provided wrong address, invalid contact information or personal refusal to sign for parcels, relevant return transit cost and secondary delivery cost shall be borne by customers themselves.

6. Parcel Receiving & Abnormal Shipping Handling

Customers shall check parcel outer packaging integrity and parcel quantity on site when receiving goods. If customers find packaging damage, parcel breakage, obvious extrusion damage or goods missing caused by logistics transit, customers can collect outer package photos and product damage photos, then submit abnormal shipping appeal via official channel.
For confirmed logistics damage, warehouse delivery error and missing goods verified by official staff, customers can apply for corresponding after-sales solutions in accordance with the website refund policy rules. The website will cooperate with logistics providers to track abnormal parcels and solve shipping exceptions for customers actively.

7. Shipping Exclusion & Restricted Delivery Scope

The website reserves the right to suspend shipment and reject order delivery for regions with unstable cross-border logistics access, frequent customs control and trade access restrictions. For orders submitted to restricted delivery regions, our customer service team will contact users to adjust delivery address or cancel orders properly.
We do not support designated time delivery, designated courier delivery and door-to-door appointment delivery services for cross-border orders. All parcels will be delivered following local logistics standard distribution arrangement.

8. Return Shipping Relevant Regulation

For after-sales return behaviors initiated by customers, customers shall be responsible for selecting valid logistics channels, undertaking corresponding return shipping fees and finishing parcel delivery to the official designated return warehouse. The website will not bear any cost for customer-initiated return transit procedures.
All return parcels must follow local cross-border shipping provisions, with complete outer packaging and clear commodity declaration, to avoid customs detention of return goods.

9. Official Shipping Consultation Channel

All shipping-related consultation demands, including shipment time inquiry, logistics tracking inquiry, customs progress consultation, delivery exception appeal, address modification application and shipping rule consultation, must be submitted exclusively through the Contact Us page on the official website.
No third-party social account, private contact and offline institution are authorized to handle shipping arrangement, shipping exception disposal and delivery promise work. All shipping communication records are reserved on official page for after-sales verification.

10. Policy Update & Final Interpretation

The website can adjust and optimize shipping terms according to cross-border logistics line update and customs policy adjustment. Updated shipping policy content will be published synchronously on this page. Continued order placement and consumption after policy update means users recognize the latest shipping rules.
All shipping matters not covered in this policy can be negotiated and handled through the Contact Us page. The official website owns the final interpretation right of all shipping service clauses.