Privacy Policy

Official Privacy Policy

This privacy policy sets forth unified information collection, usage, storage and protection standards for all users browsing, purchasing goods and communicating on this official website. This policy applies to all visitors, registered users and order purchasers of the website. We respect personal privacy rights of every user, formulate user-friendly privacy management rules, and refuse unnecessary information collection and unauthorized information disclosure. All behaviors of collecting and using user information on the website follow transparent and moderate principles, without excessive information collection, private information trading and unauthorized information sharing behaviors.

1. Information We Collect From Users

We only collect necessary user information required to complete order transactions, after-sales services and official communication, and will not collect irrelevant personal sensitive information without user consent. The user information we actively collect is divided into the following categories.

1.1 Order Delivery Information

To complete cross-border packaging, logistics arrangement and door-to-door delivery of skincare products, we will collect recipient name, valid delivery address, contact information and order remark information filled by users during checkout. Such information is only used for warehouse shipment arrangement, logistics delivery docking and package receiving confirmation, and will not be used for other irrelevant purposes.

1.2 Transaction & Payment Information

We will record order consumption data generated by user purchases, including purchased product types, order settlement amount, transaction time and order serial number. All payment account information is independently processed and stored by third-party certified payment service providers. Our website cannot obtain, view or store complete payment card numbers, payment passwords and core payment private data. We only obtain verified payment result feedback to confirm order payment status.

1.3 User Communication Information

When users submit consultation, after-sales application, service feedback and suggestion content via the Contact Us page, we will store the message content and user contact information submitted together, to facilitate customer service teams to reply to demands, track after-sales progress and solve user shopping problems efficiently.

2. Purpose Of Using Collected User Information

All collected user information will only be used for the following legitimate service purposes, and we will expand the usage scope of user information only after obtaining user voluntary confirmation.
First, complete the whole order fulfillment process, including order audit, product packaging, cross-border logistics arrangement, customs clearance docking and scheduled delivery, ensure goods can be delivered to the user designated address smoothly within the stipulated delivery cycle.
Second, provide complete after-sales docking services, including return application verification, refund progress processing, order problem checking and order information modification, protect users’ legitimate shopping rights under the website customer service policy.
Third, respond to user official consultation demands timely. Our customer service team will view reserved contact information and message content to give targeted replies about product efficacy, ingredient features, shipping rules, discount rules and return rules.
Fourth, optimize website service and product layout. We will summarize anonymous order consumption data to sort out user product preference, optimize skincare product classification, adjust preferential activity rules, and upgrade overall user shopping experience.
Fifth, verify user order identity, prevent fake order submission, malicious return behaviors and abnormal transaction behaviors, maintain normal and stable transaction order of the whole website.

3. User Information Storage & Security Management Standard

We adopt encrypted cloud storage system to keep all user text information, delivery data and order data. The storage system is equipped with daily data security detection and access restriction mechanism, only internal authorized operation staff can access background user data, and all staff accessing user information have signed internal confidentiality agreements.
We set classified information storage cycle for different user data. Valid order data and delivery information will be reserved during the whole order, after-sales and refund cycle. After the order is fully closed and all after-sales procedures are completed, non-essential personal delivery information will be automatically cleaned up regularly. Anonymous consumption data used for website optimization will be stored long-term without binding user personal identity features.
We take comprehensive technical protection measures to avoid user information leakage, theft, tampering and loss caused by external network risks. We upgrade network defense mechanisms regularly to reduce external invasion risks and keep user personal information in safe storage status all the time.

4. Scope Of Information Sharing & Transmission

We promise not to sell, rent, trade or transfer user personal information to irrelevant commercial third parties for marketing, promotion and profit-making purposes under any circumstances. We only share necessary user information with designated cooperative service parties under the following limited scenarios, and all cooperative parties have signed confidentiality agreements with our website.
First, cross-border logistics service partners. We will provide recipient delivery information to official logistics providers only for package transit, customs clearance and final delivery work. Logistics partners are prohibited from using user information for private promotion and information collection.
Second, certified third-party payment platforms. Necessary order amount data will be synchronized to payment platforms to complete fund settlement and refund transfer procedures, and payment platforms shall abide by their own user privacy protection rules.
Except for the above two service scenarios, we will not disclose user name, contact way, delivery address and consumption record to any other external institutions, teams and individuals without user voluntary approval.

5. User Independent Rights For Personal Information

Every user owns independent management rights for personal submitted information on this website, including the following controllable rights.
Users can check their bound order information, submitted communication records and reserved contact information at any time via order background page. Users can apply to modify, update and correct personal delivery information before order shipment to ensure accurate delivery of goods.
Users can apply for confidential disposal of personal residual information after completing all order and after-sales procedures. Users can submit information deletion application via the Contact Us page, and our team will complete manual information cleaning within valid processing time after verifying user order identity.
Users have the right to refuse to provide non-essential personal information. Users can choose to only fill in basic delivery information required for order delivery, and have no obligation to submit extra personal life information, skin private detection data and other sensitive content during shopping and consultation.

6. Minor Information Protection Rules

Our skincare products cover mild daily care items suitable for minors. We attach special importance to personal information protection of minor users. If users are underage skincare consumers, relevant personal information shall be submitted and managed by guardians voluntarily.
We will not actively collect personal age, daily life track and other sensitive information of minors. All minor-related order information is managed with higher-level encryption standards. Guardians can contact us via the Contact Us page to inquire, modify and delete minor relevant order information at any time. We will prioritize handling privacy demands proposed by guardians for minor information protection.

7. Website User Privacy Boundary Explanation

This privacy policy only governs personal information behaviors generated on this official website. Our website will not actively guide users to jump to external third-party shopping platforms, social pages and service websites. Once users take the initiative to access external links and third-party pages, the information collection rules of external platforms shall prevail, and our website will not bear privacy protection liabilities for third-party platforms.
Users shall properly keep their own website browsing account and order login permission. Account login behaviors and information operation behaviors completed by users themselves shall be within user personal responsibility scope. We suggest users not to share order account and personal shopping information with unfamiliar personnel to avoid private information leakage risks.

8. Policy Update & User Communication Notice

We may optimize and adjust the content of this privacy policy according to website service upgrade and transaction operation iteration. Updated privacy clauses will be displayed on this page synchronously without separate individual notification for every user. Continued browsing, ordering and using website services after policy update means users recognize the adjusted privacy policy content.
If users have doubts about information collection rules, information storage cycle and information sharing rules, users can submit all privacy-related consultation through the Contact Us page. Our professional team will give unified and detailed replies, and solve user privacy concerns one by one.